The second-hand marketplace Shoppers Express Frustration Regarding Size Changes
Vinted users have been reacting angrily after an update resulted in listings displaying inaccurate size information.
This online marketplace has updated its sizing categories for women's and children's clothes without notifying all users about the change.
Digital Channels Response
Many shoppers and sellers have taken to social media stating that platform listings now display an altered size classification versus the original listing due to the recalibration.
The platform stated the new system was more in line with comparable marketplaces.
It has advised users to examine their items and adjust the sizing manually when needed, which has left users frustrated.
Sizing System Modifications
Before the change, the sizing featured a single numeric size and a letter, such as S/8 or M/10.
The revised method features a letter and a range for example S/UK 8-10.
In some cases, the size labels have been reassigned - for example a size L was formerly size 12 but is now a UK 16-18.
Member Stories
A fashion influencer, who makes TikTok content about plus-size fashion, explained the modification "makes transactions more difficult".
"Not many brands say XL is a 20-22," the way the service now categorizes.
A different member, from Glasgow, stated items she posted on Vinted with size 14 labels were appearing on the platform as larger sizing 20-22.
"If anyone [who is] size 20-22 buys them they're going to be very disappointed," she said.
Manual Updates
A different user, located in England, stated she felt frustrated by the change as she had to manually change the measurements for "each individual item".
"Personally, this is quite irritating, because of my ongoing medical condition and platform income has been essential following partial earnings loss," she explained.
Service Background
The service features exceeding 100 million members, with 18 million British users.
It has become a favored option versus similar marketplaces including eBay and Depop.
This is not the initial instance that an unexpected update on the platform has faced criticism: previously, Vinted reversed a change concerning shipment methods after backlash from users.
